These Grading Terms ("Terms") apply to all grading services provided by Red Hobby Games Pte. Ltd., operating its grading arm as "Red Hobby Grading" ("RHG", "we", "us", "our").
By submitting any card(s) to us or paying for a grading order ("Submission"), you ("you", "Customer") agree to these Terms and to our Refund, Shipping & Insurance Policy (together, the "Policies"). If you do not agree, please do not use our grading services.
1.1 RHG provides grading-related services, including:
1.2 We do not grade cards ourselves. All final grades, labels and decisions are made by the grading company and follow their rules and standards.
1.3 We cannot and do not guarantee:
1.4 Any examples or posts we share (high grades, before/after pictures, etc.) are examples only, not promises or guarantees.
2.1 Our pre-grading assessment is a free visual check to help you decide:
2.2 The assessment is based on visual inspection and our experience. It is always an opinion and may differ from the grading company's view.
2.3 A pre-grading assessment is not a guarantee of any grade or outcome. The grading company may give a higher, lower, or no grade.
2.4 You are responsible for the final decision to submit or not submit a card for grading.
3.1 Some types of preparation or "cleaning" are not suitable for grading and may cause a grading company to reject or flag a card. This includes, for example:
3.2 If a card is found by us or by a grading company to be altered, the grading company may:
3.3 If we reasonably suspect a card has been altered before we send it to the grading company, we may, at our discretion:
3.4 If we remove altered card(s) from a Submission, grading fees will not be charged for those card(s), but any admin, intake or handling fees already paid to us remain non-refundable. If we cancel an entire Submission, we may choose (but are not obliged) to waive part of our fees. Any decision to waive fees, in whole or in part, is at our sole discretion.
3.5 If you or a third party perform any deep cleaning or surface treatment before you send the card to us, you do so entirely at your own risk.
4.1 We may perform light prep and cleaning on your cards. This can include:
4.2 Light prep:
4.3 We do not intentionally use harsh chemicals or methods meant to change the original surface or printing. However, we cannot control how a grading company will view or classify the card.
4.4 We strongly advise not cleaning or treating autographs, serial numbers or stamps, or foil or stamped areas printed on top of the surface, as these can be permanently damaged or removed.
5.1 You must provide an honest declared value for each card. Declared value is used to:
5.2 For shipments from RHG to PSA, each card includes S$250 of shipping insurance at no extra cost.
5.3 You can buy additional insurance at S$1 for every extra S$50 of coverage per card, up to the maximum allowed by our couriers and/or insurers.
5.4 Any claim for lost or damaged cards during shipping (to or from the grading company) is:
5.5 We may review your declared values. If a declared value is clearly unrealistic or inconsistent with grading company rules or normal market expectations, we may, at our discretion:
5.6 Grading companies such as PSA may upcharge or move a card to a higher service level based on the grade given or their own view of the card's value. If a grading company applies any upcharge, higher service level, or additional fees to your cards:
5.7 We will inform you of any such additional fees (for example, via invoice or message). We may hold your cards and/or results until all outstanding amounts are paid in full.
5.8 If you do not pay additional fees within a reasonable time after we notify you, we may, as a last resort and to the extent permitted by law, charge storage or administration fees and/or take other lawful steps to recover the amounts owed.
5.9 We will help you submit and manage loss or damage claims as far as reasonably possible, but final decisions and compensation amounts are made by the courier, grading company and/or insurer, not by RHG.
6.1 Our fees cover services such as:
6.2 All sales are final. Grading-related fees are non-refundable, except where a refund is required by Singapore law.
6.3 Fees remain non-refundable in situations including (but not limited to):
7.1 If we believe a grading company may have lost or damaged your card, we will:
7.2 If loss or damage occurs during shipping (to or from the grading company), we will:
7.3 Our help with any claim is a service to you, and does not mean we admit fault for the acts of the grading company, courier, insurer or any other third party.
7.4 Any compensation for loss or damage will:
8.1 As far as Singapore law allows, our total liability to you for any Submission or service is limited to the lowest of:
8.2 Where we receive any compensation from a grading company, courier, insurer or other third party in relation to your card(s), we will pass on the applicable amount to you, up to the limits set out in Clause 8.1.
8.3 As far as Singapore law allows, we are not liable for:
8.4 Nothing in these Terms removes any rights you have that cannot be excluded or limited under Singapore law, including any rights under Singapore consumer protection laws where they apply.
9.1 By sending cards to us, you confirm that:
9.2 You agree to update us if your contact details change while a Submission is in progress.
10.1 These Terms and any dispute related to them are governed by the laws of Singapore.
10.2 We will always try to resolve issues with you in good faith first. If we cannot resolve a dispute, it may be brought to the courts of Singapore, which will have exclusive jurisdiction.
10.3 These Terms are issued by Red Hobby Games Pte. Ltd., operating its grading services as Red Hobby Grading.
10.4 If you have any questions about these Terms or our Policies, please contact us at: admin@redhobbygames.com
Last updated: December 2025