Privacy Policy

At Red Hobby Games, we are committed to safeguarding your privacy while also protecting our business interests. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our website.

1. Information We Collect

We collect only the information necessary to provide our services, including account registration, order fulfillment, and customer support. This may include your name, email, shipping address, contact number, and purchase history. All information is voluntarily submitted by you.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order and shipping updates
  • Provide customer service and respond to inquiries
  • Fulfill legal and regulatory obligations
  • Send relevant updates, offers, and promotional materials

By using our website, you consent to the collection and use of your data in accordance with this Privacy Policy.

3. Cookies and Analytics

We use cookies and third-party analytics tools, including Google Analytics, to improve your browsing experience, analyze traffic, and tailor promotions.
You may disable cookies via your browser settings, but some site features may not function properly.

4. Payment Processing and Third Parties

We use trusted third-party services like Stripe to process payments securely. These platforms operate under their own privacy policies, and we are not responsible for their practices. Stripe's Privacy Policy can be found at https://stripe.com/privacy.
We do not store your full payment information on our servers.

5. Security and Confidentiality

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
We do not accept responsibility for any unauthorized access or data breaches that occur despite our security measures.

6. Limitation of Liability

To the maximum extent permitted by law, Red Hobby Games shall not be liable for any indirect, incidental, or consequential damages arising from the use of your personal information, service interruptions, or data loss.
We are not responsible for damages caused by third-party service providers or by factors beyond our reasonable control.

7. User Responsibility

You are responsible for maintaining the confidentiality of your account credentials and any activity under your account. Please notify us immediately if you suspect any unauthorized use.

8. Your Rights

In accordance with the Personal Data Protection Act (PDPA) and relevant international laws (e.g. GDPR), you have the right to:

  • Request access to the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Withdraw your consent to our use of your data
  • Request deletion of your data (subject to legal and business obligations)

To make a request, email us at sales@redhobbygames.com.

9. Data Retention

We retain your personal data only as long as necessary for business operations, compliance, and legal requirements.

10. Changes to This Policy

Red Hobby Games reserves the right to amend this Privacy Policy at any time, without prior notice. Updates will be posted on this page and will be effective immediately upon posting.

11. Contact Us

If you have any questions or concerns regarding this policy or your data, please contact us:
sales@redhobbygames.com
+65 8905 0769